11.1 Organizer's policy

The Organizer alone decides the conditions for cancellation, postponement, modification and refund relating to its Event. The Client acknowledges that LineUp acts exclusively as a technical intermediary and collection agent, and that the contract relating to the Event is concluded directly between the Client and the Organizer.

11.2 Ticket resale system at the Client's initiative

A Client wishing to obtain a refund of a Ticket may use the resale system built into the Platform. The Ticket is then placed pending resale. The resale only becomes effective when a new Buyer purchases a Ticket for the same Event. If no buyer comes forward before the date of the Event, the resale request is cancelled and the Client keeps the Ticket.

Applicable fees:

The Selling Client bears resale fees, deducted from the amount paid out to him or her;
- The New Buyer bears repurchase fees, added to the purchase price of the Ticket;
- The exact amounts of the fees are communicated before the transaction is validated.

For Clients residing in Quebec, the Repurchase Fees are LineUp service fees, separate from the price of the Ticket and displayed as such before validation; the price of the resold Ticket never exceeds that announced at the initial sale, in accordance with section 236.1 of the Consumer Protection Act.

Amount paid out to the Selling Client = Total Price initially paid – initial Service Fees – LineUp Resale Fees.

The pay-out is made within a maximum of ten (10) business days following the effective resale, to the original means of payment.

Any Voluntary Contribution paid with the original Order is neither refunded to the Selling Client nor transferred to the New Buyer. It remains attached to the original Order and is refunded to the Selling Client if the Event is subsequently cancelled.

11.3 Refund in the event of cancellation of the Event by the Organizer

In the event of total cancellation of the Event by the Organizer, the Client is refunded all sums paid: price of the Ticket, Service Fees and, where applicable, Voluntary Contribution. The refund is initiated by the Organizer through the Platform's tools, to the means of payment used for the Order. LineUp returns to the Organizer the Service Fees and the Commission received on the refunded Orders, after deduction of the payment processing fees charged by the Payment Service Provider, which are non-refundable and remain payable by the Organizer.

Quebec specifics: the full refund provided for above satisfies the requirements of the Consumer Protection Act (CQLR, c. P-40.1), in particular its section 272. The rights that this Act grants the consumer remain applicable in all cases.

New Caledonia specifics: the full refund is initiated by the Organizer and debited from its payment account opened with the Payment Service Provider. The rights granted to the consumer by the applicable local law remain applicable in all cases.

11.4 Treatment of Service Fees and the Voluntary Contribution

Service Fees are refunded to the Client in the event of total cancellation of the Event (section 11.3). They remain due to LineUp in the event of postponement with the Ticket maintained, modification of the Event or resale of the Ticket at the Client's initiative, subject to the mandatory provisions applicable to the consumer, in particular the Consumer Protection Act for Quebec residents.

The Voluntary Contribution is refunded in full in the event of cancellation of the Event. In the event of resale of the Ticket, it remains attached to the original Order (section 11.2). Apart from these cases, it is non-refundable, unless the Organizer decides otherwise.

11.5 Refund timeframes

Where a refund is due to the Client, the Organizer initiates it through the Platform's tools within a maximum of fourteen (14) days from the announcement of the cancellation or the Client's request. Failing this, and where the corresponding funds are available on the Organizer's connected account, LineUp is authorized to initiate the refund on its behalf.

The Client is informed that the time taken for a refund to appear on his or her bank statement depends on the bank and may vary from 5 to 15 business days after the refund is initiated by LineUp or the Organizer.

11.6 Postponement of the event

In the event of postponement of the Event, the Organizer informs the Clients of the new date without delay through the Platform.

Unless a mandatory provision provides otherwise or the Organizer has a more favourable policy, Tickets remain valid for the new date. The Organizer specifies in its notification whether a refund is offered and on what terms.

In the event of a second postponement, or where the new date is more than six (6) months after the original date, the Client may request a refund of the Sale Price of the Ticket, which the Organizer is required to grant.

Service Fees remain due to LineUp in the event of postponement, subject to applicable mandatory provisions. No new Service Fees are charged for the re-issue of a Ticket for the new date.

Terms of Sale

1. PURPOSE

2. DEFINITIONS

3. SCOPE

4. ROLE OF LINEUP AND NO LIABILITY FOR THE ORGANIZER

5. PRODUCTS OFFERED

6. PRICES

7. ORDER

8. PAYMENT AND SECURITY

9. TICKETS, ACCESS AND RESALE

10. RIGHT OF WITHDRAWAL

11. CANCELLATION, RESALE AND REFUNDS

12. LIABILITY

13. PERSONAL DATA

14. GOVERNING LAW AND JURISDICTION